Australian tech company DIVVY has supported Woolworths in the build of an online booking system called Q-tracker that allows shoppers to assess crowd capacity before making their way to their local store.
As the COVID-19 situation continues to unfold, the Q-tracker has been developed using real-time data to show customers whether stores have had to implement a queue at the entry to support social distancing and any wait time associated with it. The customer tool is in addition to the existing measures Woolworths has put in place.
Woolworths customers can head to http://www.woolworths.com.au/shop/discover/q-tracker and simply search for their preferred store by postcode or suburb and it will show you the estimated queue wait time to enter the Woolworths stores closest to you.
Woolworths is also currently trialing a booking functionality designed and developed by DIVVY within the Q-Tracker tool at its four stores in Taylors Lakes, Hampton Park, South Melbourne and St Helena in Victoria.
Customers in these four stores will be able to book a time to do their shop which means they will be able to head straight into the store without needing to stand in a queue if one exists and be able to safely practise social distancing.
DIVVY’s Chief Information Officer, Anton Mills said:
“We are pleased to work in partnership with Woolworths’ for the development of the Q-Tracker tool.
“This technology was built with the ability to translate to other industries who are also facing similar challenges.
“It has been built to be agnostic to the industry and can be rapidly integrated with organisations to assist them to adapt to queuing and distancing measures throughout COVID-19.”
Woolworths Director of Stores, Robert Moffat said:
“Keeping our customers and teams safe continues to be our top priority at Woolworths.
“Q-Tracker is a new customer tool across all Woolworths Supermarkets. By helping customers plan when and where they shop before they leave home, Q-Tracker makes it easier to avoid busy periods, save time and shop with health and safety in mind.
“Even though most of our stores do not need to implement queuing at the moment, this tool has been developed as another measure to support the safety of our team and customers.”
For further information, please contact Kat Fowler, DIVVY’s Marketing and Communications Manager on 0433 669 901 or at firstname.lastname@example.org.
DIVVY is one of the fastest-growing parking software-hardware companies in Australia whose application of marketing leading technology enables a better customer experience through all bookable assets.
DIVVY’s access technologies are tested in the field every month across 30,000 bookings and processing in excess of 45,000 transactions per month across more than 75 buildings and several open-air facilities.